2021 Call flow Quality management Wait times 
Enghouse Interactive
SEPTEMBER 20, 2021
EnghouseUC has an elegant, intuitive GUI [see above] that simplifies and accelerates interactions and will help reduce wait times by handling multiple queries simultaneously. It accelerates the deployment of hybrid (office, remote) work environments and centralizes system administration and ongoing management. Find out more.
Enghouse Interactive
SEPTEMBER 3, 2021
Additional benefits were achieved through more extensive internal contact center collaboration, enabling supervisors to collaborate using chat and team collaboration workspaces while also simplifying the management of their agent teams. . Increases productivity by improving call flows.
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