Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Hodusoft
JUNE 17, 2021
Many organizations are using HoduCC to truly transform their call center experience and get better RoI. Call now at +1-707-708-4638, +91- 8866728362 or write to sales@hodusoft.com for one-on-one discussion. The post HoduCC Gartner Digital Markets May 2021 appeared first on HoduSoft.
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CCNG
OCTOBER 19, 2022
of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%
SharpenCX
DECEMBER 2, 2020
A few weeks back, we outlined the future of customer service and talked through three major trends impacting your call center in 2021 and beyond. . We’re diving in on what changes you can make in your call center in 2021 to align with these three trends that are here to stay. . Today, we’re getting tactical.
Revation Systems
OCTOBER 2, 2019
At Revation, we have been working hard to develop innovative ways to assist contact center agents to ensure that customers have a positive experience — and bringing humans back into AI by freeing up their time for more complex issues. It has been reported that the use of AI chatbots will increase 136% by 2021.
SharpenCX
NOVEMBER 3, 2020
The call center experience of today’s world can be hostile at best and abusive at its worst. So, when questions surfaced about how to protect agents, and how to address all the stresses of the (sometimes-maddening) call center experience, I put my optimistic hat on and thought, “let’s talk about it!”.
Revation Systems
OCTOBER 2, 2019
At Revation, we have been working hard to develop innovative ways to assist contact center agents to ensure that customers have a positive experience — and bringing humans back into AI by freeing up their time for more complex issues. It has been reported that the use of AI chatbots will increase 136% by 2021.
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