Remove 2021 Remove Bilingual agents Remove Customer Experience Remove outsourcing
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Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Outsource Consultants

Rather, by outsourcing to multiple locations in different regions, companies have access to a larger pool of potential employees to draw from when looking to fill open positions. Companies can access a wider range of agents, each with expertise in different parts of the customer experience journey.

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Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. CX: Star this one! And e-commerce?

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B2B Has Its Own CX Challenges

Anexa BPO

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. And eCommerce? We were made for that.

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