3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021
SharpenCX
NOVEMBER 3, 2020
You’re actively involved with your agents rather than operating hands-off. The Experience Coach. The experience coach focuses on individualism. You know that providing relevant feedback often will improve your agents’ well-being and your customer satisfaction. Read Next] How agent empowerment impacts customer service.
Let's personalize your content