2020, Gamification, Schedule adherence and Technology

Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

SEPTEMBER 29, 2020

The strategy is supported by integrated technologies, cross-functional processes and shared objectives, with an emphasis on automated processes, data visibility, and staffing. A true WFO suite includes a number of technologies. Gamification. What is Workforce Optimization (WFO)? What are the Benefits of using a WFO Solution?

Management

Management Gamification Quality management Schedule adherence

Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

CSM Magazine

DECEMBER 15, 2020

Workforce Management (WFM) has come to mean so much more in 2020. Some customers have achieved savings in excess of 30% through accurate scheduling, while results in excess of 95% schedule adherence are commonplace. Beware of spreadsheets and long live strategic resource planners.

Management

Management Schedule adherence Gamification At home agents

Customer Contact Central

Defining WFO. (Hint – It’s Not Just About Workforce Management)

Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

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