2020 First call resolution Industry Multichannel 
Hodusoft
FEBRUARY 29, 2024
Especially in the MSP industry, where a minor mistake can have huge ramification. Striking a balance between quick issue resolution and maintaining service quality can be challenging. Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. That’s quite shocking.
Hodusoft
JANUARY 17, 2024
Multichannel Integration The question may arise “Is multichannel integration necessary?” Remote Accessibility Before the end of 2019 and the start of 2020, remote working was an exception to the norm. Apart from that, compliance management is a must-have in industries with strict regulatory requirements.
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ProProfs Blog
JULY 29, 2020
This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Personalize Every Single Call.
NobelBiz
MAY 9, 2023
Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Auto-dialers have been gaining popularity in recent years, as they can help call centers reach more prospects in less time and with less effort.
NobelBiz
NOVEMBER 15, 2022
Christian Montes, Executive Vice President Client Operations @ NobelBiz There is a very good reason why omnichannel has been a buzzword in the contact center industry ever since the mid 2000s when social media started seeing mass worldwide adoption. million in 2020 and is projected to reach $9,949.61
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