2020 Customer retention outsourcing Technical Support 
Outsource Consultants
JULY 26, 2021
Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will exist in 2021 and beyond. One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers.
CSM Magazine
AUGUST 25, 2021
Brands and customer support providers need to build capacity and new capabilities to handle the sustained demand generated by the unrelenting innovation cycle. A 2020 study of technology adoption habits commissioned by Mojo found that 43% of respondents identify as first adopters.” There are more early adopters than ever.
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TLC Associates
JULY 11, 2019
Yet customer service, like every business function, is being transformed by automation and artificial intelligence. In fact, Gartner predicts that as many as 85% of customer interactions will happen without a human by 2020. We explore the full potential of AI in customer service and what it means for your brand.
ChurnZero
OCTOBER 22, 2020
These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”. When it comes to customer retention, there’s business-altering revenue at risk.
Netomi
JANUARY 5, 2022
Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020. His newest book, Inside Your Customer’s Imagination, will be released in September 2020. .
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