Cazoo Uses Calabrio Workforce Management to Support Fast-Growing Business
CSM Magazine
MARCH 1, 2022
Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the company’s rapidly expanding contact centre workforce. As a result of the new set up, Cazoo has realised a series of significant benefits.
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