Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution
VocalCom
MAY 13, 2020
Their contact center agents manage mostly inbound, sales and service related enquiries. In January 2020, the company chose to replace its existing contact center solution with Vocalcom’s Salesforce Edition solution. The COVID-19 crisis made it necessary to reduce contact center hours at the office.
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