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2020 Contact Center Investment Priorities

DMG Consulting

2020 Contact Center Investment Priorities. 2020 is looking to be an outstanding year for contact center investments. Figure 1: Contact Center Technology Investment Priorities for 2020. Digital Transformation and Omni-Channel Support. See Figure 1. . Cloud-Based Contact Center Solutions. Final Thoughts.

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Customer Service in the Digital Age

CSM Magazine

According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Omni-channels. link] Accessed 6 April 2020. link] Accessed 6 April 2020. Buell, Ryan W.