Remove 2020 Remove Call center experience Remove Multichannel Remove Technology
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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

For a successful and quick transition to a remote work setting, technology is, as always, the answer. Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability.

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How to Eliminate Hold Time in Your Call Center

Fonolo

UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. This is a major challenge for contact centers in 2020.

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« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

VocalCom

The movement had already started of course, as Millennials and ‘Zs’, the new generation of real digitally-native agents and customers, force the industry to adopt omnichannel work platforms and new digital tools like AI to free workers of the more mundane tasks to add value or offer a personalized experience.