VocalCom
JUNE 22, 2020
As brand ambassadors, happy and empowered agent will make a real impact on the bottom line: happy employees are 31% more productive (Harvard/MIT study), while 90% of consumers are likely to stay loyal after a positive call center experience ( 2020 CallMiner Churn Index ).
Fonolo
FEBRUARY 7, 2013
UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. This is a major challenge for contact centers in 2020.
VocalCom
JUNE 16, 2020
A positive experience makes a real difference to the bottom line. Finally, what our turbulent times have shown as we speed up digitalization is that we must not lose the people element.
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