2020 Call center experience Customer Experience Multichannel 
VocalCom
JUNE 16, 2020
For most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial element in their battle for survival in an era of great disruption. A recent Gartner study reveals that 89% of companies expect to compete based on customer experience and services.
VocalCom
JUNE 22, 2020
For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Contact Center . Want to know more about the evolution of contact centers ?
Fonolo
FEBRUARY 7, 2013
UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. This is a major challenge for contact centers in 2020.
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