2020, Benchmark, Chief Customer Officer and Wait times

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020. His newest book, Inside Your Customer’s Imagination, will be released in September 2020. .

Customer Experience

Customer Experience Customer Service Consulting Consulting

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

Comm100

FEBRUARY 20, 2018

Businesses who reduce their agent count to save money often find the number of calls and chats in their queue skyrocketing – and customer satisfaction levels taking a hit. Longer wait times equal a more expensive phone bill, meaning that cutting staff may actually end up costing more than it saves.

Chatbots

Chatbots Contact Center Benchmark Chief Customer Officer

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

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