Nicereply
FEBRUARY 25, 2020
When it comes to knowing what customers really want, data can be illuminating. Zendesk’s 2020 Customer Experience Trends Report dropped earlier this month, combining the data of the 45,000 companies using Zendesk with an external survey of thousands of agents, managers and customers.
Talkdesk
APRIL 3, 2020
For many, 2020 already feels like the longest and most challenging year of our lives. The sudden shift to remote work has created complex challenges for customer experience leaders, especially those who still rely on on-premises contact center technology. At Talkdesk ®, we have fully embraced a global and remote way of working.
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SmartKarrot
MARCH 8, 2022
Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Catherine Blackmore. Gemma Cipriani-Espineira.
Netomi
FEBRUARY 28, 2022
Dione Hedgpeth – Chief Customer Officer, Sumo Logic. As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)!
Horizon CX
DECEMBER 27, 2019
The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond.
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