Call Center Software: How to Choose the Best Software (Tips & Best Practices)
Callminer
AUGUST 6, 2019
Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Virtual queuing/Web callback. Speech/text analytics.
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