2020: Simple and smart, your best year ever for WFM
teleopti
DECEMBER 16, 2019
While innovations like Artificial Intelligence and Analytics have the power to transform CX, they should be easy to use and understand. 2020: completing the WFM triangle. So what does the future hold for WFM in 2020? Then, introduce desktop and process analytics to release the full potential of your customer-facing employees.
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