The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
According to Aspect Software , while 16% of customer service agents currently work in the gig economy as “on-demand” agents, 41% of all agents and 51% of Millennial agents said they would be interested in an on-demand job in the future. . increased from 2% to 37% in 2020 , and two out of three U.S Agent Burnout.
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