DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

Consulting 48

Consulting Consulting Contact Center Marketing 48

JivoChat

APRIL 13, 2021

billion in 2019. Increases revenue potential. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Configure a chatbot.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

APRIL 24, 2020

The importance of considering client success as a vital factor for revenue growth is substantial as it can be the only boundary between failure or hyper-growth for a business. With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11