DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

Consulting 48

Consulting Consulting Contact Center Marketing 48

SmartKarrot

APRIL 24, 2020

The importance of considering client success as a vital factor for revenue growth is substantial as it can be the only boundary between failure or hyper-growth for a business. With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020. Their resources are focused on sales.

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

billion in 2019. Increases revenue potential. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Across the board, chatbots were credited with a 67% increase in sales. Lower cart abandonment rates. Configure a chatbot.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40