Aspect

NOVEMBER 5, 2018

Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? With 2019 less than 60 days away it may be time to ask yourself what you’re waiting for.

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

Avaya

JUNE 24, 2019

Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience. It should be.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

Aspect

NOVEMBER 28, 2017

The contact center is no place for wallflowers: Of course, your agents need to be sociable. By 2019, Deloitte expects that 9 percent of all contact center contact interactions will be made via social media channels.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91

Cisco - Contact Center

NOVEMBER 24, 2020

He’s the VP and General Manager of Cisco’s Contact Center Business Unit. Omar has built several cloud-based businesses and joined us from the Voicea acquisition in 2019. How that journey motivated him to start CloudCherry, acquired by Cisco in 2019, is a thing of legend. Cisco Cloud Contact Center Solutions webpage.

Contact Center 115

Contact Center Technology contact center solutions Cloud contact 115

Robert Davis

AUGUST 13, 2019

Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. AUGUST 06, 2019. Bright Pattern , the leading provider of omnichannel contact center software, today announces its partnership with Robert C.

Contact Center 48

Contact Center Consulting Consulting Coaching 48

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. We can expect it to gain even more ground as call centers based around WebRTC become more popular.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

NobelBiz

JUNE 29, 2021

In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. Hence, the need of a cloud contact center solution that can blend perfectly with your CRM.

Customer Experience 52

Customer Experience Contact Center CRM Customer centricity 52