4 Trends in IVAs to Look for in 2019
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JANUARY 16, 2019
We wrapped up 2018 with a look back at the year’s biggest customer care trends , and we’re excited to see what 2019 has in store for the technology industry. One of the biggest shifts we’ve seen is the growing focus on customer conversations. Bye-bye chatbots? Conversational AI. Rethinking success.
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