CCNG

OCTOBER 19, 2022

Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business. Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Fonolo

APRIL 17, 2019

Is there anyway to get a call back before I choose to never use you for flights again? Kelsey belsey (@titterkelsey) March 19, 2019. lana (@Lana1995X) March 22, 2019. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. — Tim Postma (@timpostma) March 16, 2019. Pls advise.

Airlines 78

Airlines Transportation Contact Center Self service 78

Fonolo

NOVEMBER 17, 2020

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Contact Center Trends 2019. Storyline: Gamification. It’s time to treat them right.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176