Remove 2019 Remove Abandon rate Remove Call center experience Remove Chatbots
article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Contact Center Trends 2019. Reducing Abandonment Rate ( read the success story ).