4 Ways to Measure Consumer or Patient Satisfaction
Stafford Communications
MAY 12, 2020
This approach is the workhorse of customer care organizations – it can be used across different channels and hones in on a specific service experience rather than an entire ‘brand experience.’. Net Promoter Score (NPS) NPS originated at Bain consulting and is a zero-to-10-point scale, asking if you would recommend a product or service.
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