DMG Consulting

AUGUST 21, 2017

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. What: Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. This Report explores all aspects of these related but distinct IT sectors.

Consulting 48

Consulting Consulting Virtual Agent Marketing 48

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. in 2018, 23% in both 2019 and 2020, and 21% in 2021. 11/30/2017. This represents only 11.4%

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Consulting Consulting Contact Center Marketing 48

DMG Consulting

DECEMBER 10, 2019

The first half of 2019 showed strong revenue performance for the WFO sector, building on the positive momentum of 2018. million in the same period in 2018. million in first-half 2018 to $963.7 Total company GAAP revenue for the WFO market in the first half of 2019 was $1,829.0 million, up from $1,685.1 This increase of $143.9

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

JUNE 12, 2019

The Report provides a detailed and insightful financial analysis of the workforce optimization (WFO) suite providers, applications and sectors for fiscal year 2018. 2018 was a very good year for the WFO market, with full-year total company GAAP revenue of $3,609.8 higher in 2018 than 2017, increasing by $200.1 compared to 2017.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

DECEMBER 11, 2019

between 2017 and 2018 (as of July 31, 2019). The 2019 – 2020 Cloud-Based Contact Center Infrastructure Market Report provides contact center and IT managers with the vendor, product, functional, technical and pricing information they need to select the right cloud-based contact center infrastructure solution for their organization.

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Consulting Consulting Contact Center Marketing 48

DMG Consulting

MARCH 9, 2020

DMG’s 16 th annual report on this fundamental contact center sector examines the servicing, business and management mega trends that are driving transformational changes in the contact center, the workforce and the technology that supports them. Many vendors from various IT sectors. Contact center WFO revenue grew by 83.3%, equivalent to a 7.9%

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Consulting Consulting Marketing Contact Center 48

DMG Consulting

APRIL 16, 2019

billion for the first half of 2018. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Over the past 15 years, total WFO revenue has gone from $803.4

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Contact Center Interactive Voice Response Analytics Self service 48

DMG Consulting

MAY 7, 2018

DMG Consulting Releases 2018 Knowledge Management Product and Market Report. What: Releases 2018 Knowledge Management Product and Market Report. What: Releases 2018 Knowledge Management Product and Market Report. When: Today, 12 March 2018. The KM market has come alive in 2018.

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Consulting Consulting Marketing Management 48

DMG Consulting

OCTOBER 4, 2018

Knowledge Management in the Era of AI. The knowledge management (KM) market is experiencing a resurgence, driven by the artificial intelligence (AI) revolution. Gamification techniques are being used to track and reward knowledge contributors and knowledge users. By Donna Fluss.

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Management Virtual Agent Gamification Technical Support 72

JustCall

APRIL 24, 2023

This is why you must ensure that the cost of ownership remains manageable. Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. This is because there are some popular VoIP software providers in the market today which are overpriced despite an obvious dearth of features.

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voip CRM Enterprise Call Center 52

JustCall

AUGUST 10, 2022

Aircall Pros Aircall Cons The support team and account managers are helpful Users need a good quality internet connection or else the communication quality can suffer The power dallier feature is by far the best component Cost is steep; it is particularly expensive for per-user plans Great analytics and reporting capabilities.

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Interactive Voice Response voip CRM call center software 52