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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It’s time to look at your customers as teammates rather than as opponents. And: It’s time for you to win.

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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What Is a Knowledge Base and Why Is It Useful?

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Complaints resolution center info. Free Download] Live Chat Benchmark Report 2018.

Complaint resolution 41
Complaint resolution Benchmark Self service Contact Center 41
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