Chatbot Marketing: 11 Actionable Use Cases (With Examples)
JivoChat
JUNE 9, 2021
There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Customer service is at the heart of this journey and should be considered each step along the way. Chatbots free up customer support staff to work more directly with consumers and provide more personalized services.
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