High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 10, 2019
Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. In 2018 and 2019, Roger served as a judge for the Stevie Awards for the customer service and sales category and evaluated over 120 nominations.
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