Eptica

MAY 30, 2018

Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. That was the message from Ed Thompson of Gartner at the analyst’s Customer Experience & Technologies Summit 2018 , which Eptica attended.

Customer Experience 50

Customer Experience Chief Customer Officer Journey mapping Best practices 50

Maru Group

FEBRUARY 19, 2020

Electric vehicle sales increased by 81% in the US from 2017 to 2018. They discussed understanding customer needs in relation to Distributed Energy Resources (DERs). Customer journey mapping is also an important tool for utility providers, as it ensures new programs and initiatives are achieving consumer goals.

Chief Customer Officer 52

Chief Customer Officer Government Customer centricity Journey mapping 52

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. Customer Journey Mapping is another case in point.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Temkin Group was acquired by Qualtrics in October 2018. In 2014, Ian officially became a Certified Customer Experience Professional.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98