Callminer
DECEMBER 17, 2019
As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. ” – Thomas Dichter, Call Centers Return To The U.S.
aircall
NOVEMBER 17, 2016
In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Omnichannel is a requisite, but that doesn’t make it easy.
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Liveops
FEBRUARY 12, 2020
The 2017 Gallup State of the American Workplace reports that 67% of the US workforce is not engaged in their work (compared to a whopping 85% globally). Generation Z is just starting to enter the job market, born into a world of technology and the gig economy. Satisfaction is low. Age isn’t as polarizing as we think.
Liveops
FEBRUARY 12, 2020
The 2017 Gallup State of the American Workplace reports that 67% of the US workforce is not engaged in their work (compared to a whopping 85% globally). Generation Z is just starting to enter the job market, born into a world of technology and the gig economy. Satisfaction is low. Age isn’t as polarizing as we think.
Joe Rawlinson
AUGUST 9, 2017
The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 If you have a physical location, make sure that your customers’ mobile shopping experience integrates with their physical shopping experience, using tactics such as beacon marketing to deliver digital offers in-store. percent are delivering average service and 39.6
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Call Center Trends 2017.
Cisco - Contact Center
JANUARY 21, 2020
The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer. Artificial Intelligence and Translational Services. million immigrants entered the EU from non-EU countries, and a total of 22.3
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