2017 Customer effort Customer retention Gamification 
Tenfold - Contact Center Blog
JULY 9, 2018
Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. Customer Retention & Churn Rate.
Lumoa
FEBRUARY 9, 2023
A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon. “It’s every contact the customer has with your people, your product, and the way it is delivered.
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