CSR Inc.

JANUARY 8, 2017

2017…yes, we made it! First some good news: call centers aren’t going away this year (well, not exactly – but more on that later). And while call centers are expected to see an uptick in staffing in 2017 ( did you know that 4% of working Americans – about 5 million – already work in a call center ?)

Call Center 48

Call Center Multichannel call center workforce Gamification 48

Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Insite Managed Solutions

DECEMBER 23, 2015

2017-11-22T14:53:16+00:00. Current Company Channels vs. Customer Channel Preference. 2017-11-22T14:39:22+00:00. 2017-09-25T14:57:12+00:00. Improving Workforce Management to Optimize Service Levels. 2017-09-28T14:14:01+00:00. 2017-09-25T14:57:12+00:00. 2017-09-25T14:57:12+00:00. Nicola Behr.

Call Center 40

Call Center call center workforce Coaching Contact Center 40

Insite Managed Solutions

OCTOBER 14, 2015

2017-11-22T14:53:16+00:00. Current Company Channels vs. Customer Channel Preference. 2017-11-22T14:39:22+00:00. 2017-09-25T14:57:12+00:00. Improving Workforce Management to Optimize Service Levels. 2017-09-28T14:14:01+00:00. 2017-09-25T14:57:12+00:00. 2017-09-25T14:57:12+00:00. Nicola Behr.

Management 40

Management Abandon rate Metrics Contact Center 40

Insite Managed Solutions

MAY 23, 2013

Customer Experience Design: Driven by economic pressures and commoditized services, call centers are using the customer experience landscape to differentiate themselves. 2017-11-22T14:53:16+00:00. Current Company Channels vs. Customer Channel Preference. 2017-11-22T14:39:22+00:00.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Cisco - Contact Center

JANUARY 21, 2020

The language barrier is undoubtedly and historically adding complexity to international business, and this is especially true when we consider Contact Centers and the high-quality customer experience they have to deliver in business-to-consumer services. Transforming Customer Experience with Contact Center AI.

Contact Center 67

Contact Center contact center solutions Cloud contact Call Center 67

Verint

AUGUST 17, 2017

The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”. The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30