TechSee

NOVEMBER 6, 2018

Robust platform with key features: A robust knowledge-base should feature CRM integration, customer history for recurring issues, a visual agent reference library for best-path resolutions, and embedded visual call script guidance. .

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Callminer

APRIL 23, 2019

The Need to Implement or Improve PCI Call Recording & Transcription Compliance. According to one Verizon study from 2017, 4 out of 5 businesses are not payment compliant. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. The average cost of a data breach is $3.62

Best practices 159

Best practices Call Center Banking Contact Center 159

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.

Contact Center 116

Contact Center Technology Self service Call Center 116

TechSee

NOVEMBER 20, 2017

Initially, chatbots would parse language and provide a predetermined response to a question, based on an internal script. The Facebook bot count hit 100,000 in April 2017 only a year after the initial Facebook bot announcement. The way that we use chatbots, and the methods they use to respond to us, are changing.

Chatbots 117

Chatbots Customer Service Multichannel Scripts 117