Technology Based Solutions to Enhance Customer Retention Strategies
TechSee
APRIL 3, 2018
For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. The technology has proven especially effective in specific use cases, such as billing proofs and technical support. Churn refers to the percentage of customer attrition over a specific period of time.
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