2017, Big data, Customer Care and Technical Support

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2017

Big data

Customer Care

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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

APRIL 3, 2018

Churn refers to the percentage of customer attrition over a specific period of time. The churn rate is calculated by dividing the number of customers lost by the total number of customers. For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%.

Customer retention

Customer retention Technology Analytics Technical Support

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .

Contact Center

Contact Center Technology Self service Call Center

Customer Contact Central

Technology Based Solutions to Enhance Customer Retention Strategies

11 Contact Center Technologies to Boost Customer Satisfaction

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