aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Therefore, this genre of consumer requires a completely new and personalized approach. Let us know in the comment section!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

TechSee

DECEMBER 5, 2017

Customers appreciate: Faster, personalized customer support. Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

Contact Center 116

Contact Center Technology Self service Call Center 116

TechSee

APRIL 3, 2018

For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. Personalization – Evergage. Churn refers to the percentage of customer attrition over a specific period of time.

Customer retention 141

Customer retention Technology Analytics Technical Support 141