2017 Best practices Call flow Coaching 
Balto
NOVEMBER 22, 2022
In a 2017 LinkedIn survey of 14,000 professionals across the globe, workers ranked one-on-one time with their direct supervisor or manager as the best form of onboarding. In short, one-on-one onboarding gives your contact center the best chance of setting up your agents for long-term success. 1-on-1 Onboarding Best Practices.
Balto
FEBRUARY 6, 2023
It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. Suddenly, their work has greater meaning and impact.
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