How HotelTonight, Caviar and Evernote Built a Culture of Agent Empowerment and Efficiency
Talkdesk
NOVEMBER 9, 2017
This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. Kaplana: I’m very metrics-driven. I don’t put efficiency on there regarding handle time.
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