2017 Agent burnout Call Center Employee engagement 
Fonolo
JANUARY 31, 2022
Agent productivity shouldn’t solely be based on the output of an agent – rather, it should consider the overall experience during each customer interaction. Learn how you can better your team performance below… How to Foster Agent Engagement in a Hybrid Contact Center.
Playvox
APRIL 4, 2023
According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Replacing agents lost to attrition is costly — averaging more than $14,000 per agent.
Balto
FEBRUARY 6, 2023
Figure 6: Promotion-Seeking by Rate of Internal Promotions We also asked respondents if they took on job duties in addition to making and receiving phone calls. 2021 Contact Center Agent Survey Report – Balto Ai. We Surveyed 500 Managers About Call Center Coaching. Evidence From Call Center Interactions.
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