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Your Secret Weapon for Hiring the Best Talent in 2016

Beyond Philosophy

Getting them engaged about their employee experience after they are hired is something else. However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. Employee Ambassadors are valuable to your employee engagement and Customer Experience efforts.

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Naked Dining: A Different Customer Experience

Beyond Philosophy

Photos: The Most Expensive Home Listing in Every State 2016. The post Naked Dining: A Different Customer Experience appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Bare design: An overhead schematic of the tables at Bunyadi. Recommended by Forbes.

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. My Prediction.

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Yoga Pants Can Realign Customer Experience

Beyond Philosophy

Morgan Stanley upgraded LULU , predicting that the stock will continue its success in earnings for 2016. First, that listening to the Voice of the Customer (VOC) is an important part of your brand strategy. Second, that incorporating what you hear in the VOC to your Customer Experience pays off for your bottom line, a.k.a.

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Big CX Idea for 2016: Not Despite but Because

Beyond Philosophy

More often these days we get calls at our headquarters with Customer Experience champions wondering what happened to the huge gains in their Customer Experience metrics they used to get. The answer is simple: What’s next is the next level of Customer Experience improvement. See the difference there?

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. My Prediction.

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Truth Bared about the Realities of Customer Experience Implementation!

Beyond Philosophy

Consorsbank, Lufthansa, and Zalando—three very different companies—have both undertaken a Customer Experience improvement program. Whilst they each have their unique challenges, their insight on Customer Experience shows us the common obstacles that all of us face when tackling such an important facet of our business.