2016, Benchmark, Chief Customer Officer and Upselling

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2016

Benchmark

Chief Customer Officer

Upselling

Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Executive Sponsor: .

Management

Management Chief Customer Officer Upselling SaaS

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

Comm100

FEBRUARY 20, 2018

According to our 2018 Live Chat Benchmark Report , Comm100’s Chatbot takes care of about 20% of all incoming live chat inquiries alone. Agents might also let emotionality or a bad day get in the way of what they can do for a customer – Chatbots, on the other hand, don’t have that problem. And, Chatbots more than pull their weight.

Chatbots

Chatbots Contact Center Benchmark Chief Customer Officer

Webinars

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Customer Contact Central

Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

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