ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. 72% of Customer Success roles are in the Software & IT industry with other top hiring industries including Internet, Marketing, and Finance. This means a vigilant focus on growing customer retention and lifetime value.

SaaS 64

SaaS Transportation B2C Customer retention 64

C3Centricity

DECEMBER 3, 2018

Read on for some of the most useful tips I’ve seen on the topic of adopting a customer first strategy. A customer first strategy is not that difficult to implement. Just think customer first in everything you do! CEX #CRM #CustomerFirst Click To Tweet. REASONS TO ADOPT A CUSTOMER FIRST STRATEGY.

Big data 59

Big data Marketing B2C CRM 59

Comm100

JUNE 1, 2022

The global live chat software market was valued at $590 million in 2016. Both B2C and B2B organizations that don’t offer live chat are missing out on significant benefits that extend beyond providing high quality customer service. In competitive industries, customer satisfaction can significantly impact business.

B2C 52

B2C Chatbots B2B Sales 52