Real-Time Adherence – the art of smarter scheduling
teleopti
MAY 8, 2019
of organizations have deployed an automated WFM system with one in ten contact centers still relying on either pen and paper or whiteboards to schedule staff while low employee numbers continue to act as a hurdle to providing great customer service, rising from 24.5% to 30% since 2015.
88 
Let's personalize your content