Kayako
DECEMBER 31, 2015
2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Now onto the best of 2015! Sarah brilliantly navigates the support process of how to handle a customer query. 2,300,000 to One (Or How We Support 1,650 Customers , by Steve Klein.
HGS
MAY 27, 2015
As BPM services become increasingly complex and the range of potential support needs are both expansive and rapidly changing, it isn’t practical to try to train every person in an enterprise on every nuance or possible circumstance. Wed, 05/27/2015 - 14:41. Knowledge Is Power. Is your business ready for the change?
Kayako
JANUARY 5, 2017
How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. Provide personal and proactive social customer support.
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