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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

Outsourcers equipped to support such customized and premium services will stand to benefit from this. Globally, HGS staffs more than 1,500 registered nurses, providing a range of product safety, dietary, health information line, and even emergency contact and life flight support. Wed, 05/27/2015 - 14:41. outsourcing.

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The Best Posts From the Customer Support Community in 2015

Kayako

2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. The rise in support communities this year is reflective of the fact that the support industry itself has been developing in its own right. Now onto the best of 2015!