Client Interview Series: Ding Yi at Ant Financial
COPC
SEPTEMBER 3, 2019
re-establishment of industry standards.”. Take the 95188 Hotline (Ant Financial’s customer service hotline) as an example. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%. “… the technology revolution (e.g., million from over 300 million users.
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