ProProfs Blog
DECEMBER 4, 2020
A great example of this is how Netflix is combining customer service and product promotions with its social accounts. Netflix (@netflix) July 22, 2015. However, they’re also using their marketing platforms to offer support to customers with witty interactions. Identify Opportunities to Upsell & Cross-sell. No, really.
CCNG
OCTOBER 19, 2022
(Temkin, 2017) 83% of customers would trust recommendations from the people they know: colleagues, family, friends, etc. Nielsen, 2015) An average NPS increase by 7 points correlates with a 1% growth in revenue. London School of Economics, 2005) Customer Effort Score Is CES worth your attention? Short answer: YES!
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Talkdesk
AUGUST 20, 2015
“Customers now have the power to really impact your business more than ever before,” says Jim Tincher. Tincher presented a talk titled, “Driving Growth by Reducing Customer Effort,” for the Talkdesk Webinar Series on August 19, 2015. Why Customer Effort Trumps Customer Delight”.
Lumoa
NOVEMBER 29, 2021
Forrester’s report “Customer Experience Drives Revenue Growth” showed that customer experience leaders achieved compound average revenue growth of 17% over five years. Bain & Company’s analysis in 2015 showed that customer experience leaders grow revenues 4% – 8% above their market. Still, only partially convinced?
Lumoa
JULY 10, 2018
Forrester’s report “ Customer Experience Drives Revenue Growth ” showed that customer experience leaders achieved compound average revenue growth of 17% over five years. Bain & Company’s analysis in 2015 showed that customer experience leaders grow revenues 4% – 8% above their market. Still only partially convinced?
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