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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. Wed, 05/27/2015 - 14:41. Training, Training, and More Training. Knowledge Is Power. Is your business ready for the change? Contact Center. Customer Service.

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Top 9 Customer Service Blogs to read in 2022

Nicereply

This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. When they need help from a person, your support team will be there, but they won’t have to rely on them for every question. Key quote: “Help your customers help themselves.