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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. Wed, 05/27/2015 - 14:41. Training, Training, and More Training. Is your business ready for the change? Contact Center. Customer Service. outsourcing.

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How can energy companies reduce their call waiting times?

Infinity

It cannot be overlooked and has a huge impact on satisfaction results, targets, and even complaint resolutions. Furthermore, a 2015 consumer report states that 75% of customers were “highly annoyed” when they couldn’t reach a representative on the phone in a reasonable amount of time 2.

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Top 9 Customer Service Blogs to read in 2022

Nicereply

This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. Complaints Resolution: Why It’s Important For Your Business (Peak Support). Why it matters: Popular automation tool Zapier has one of the best blogs on productivity.